| How much is my shipping? | |
| Shipping Carriers and Costs can be found HERE. | |
| How do I edit my account information? | |
| In order to change any account information, simply log into your account at THIS LINK. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| I forgot my password. | |
| Click the "SIGN IN" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
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Return Information
Bravo Company USA, Inc. offers a 30-day return, refund and exchange policy. You must contact email Bravo Company USA, Inc. prior to any return to receive a RMA number. All returns must include the original receipt and invoice, along with the billing address, shipping address, contact numbers, contact emails, and RMA number, [email protected]. Returns, refunds, and exchanges will take up to two weeks, not including transit times.
It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. Bravo Company USA, Inc. cannot be responsible for any packages that are lost while being shipped to us. Please note, that USPS Priority mail does not offer tracking capabilities on packages, and they will only initiate a trace on packages after a 30-day waiting period.
Items that are unused and in the original sealed packaging can be returned subject to a 15% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product.
If the packaging has been opened on the unused product, the product can be returned subject to a 25% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product.
Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom configured products, used products, special orders, and items sold “as is” or “used”.
Please also see our Terms & Conditions .
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| When will my order ship? | |
| It may take 2 to 3 business days to process and ship however, currently over 90% of orders are processed and shipped in less than 2 business days. After a package leaves our facility it is completely dependent on the carrier for delivery time. All carriers offer tracking number, but please note it is not uncommon for a package to miss its scan at a certain hub and the tracking does not update correctly. If the tracking numbers shows the package is still at a hub, more often than not it did miss the scan and will be updated at the next shipping hub. | |