Bravo Co. USA
We're happy to answer questions or help you with returns.
Please contact us via the email above as this page is currently in maintenance.
FAQ
Barrels/Uppers
The biggest variables in accuracy are the shooter and then the trigger type, quality of optics, magnification of optics, quality of optic mount, quality of supported position, and quality of ammunition. All BCM uppers, and when assembled properly all BCM barrels, are capable of greater mechanical accuracy than what any ammunition can deliver, and will meet and exceed Mil-Spec requirements.
The range is huge because of so many variables. Ultimately mission drives gear. If the mission is accuracy and competitive shooting from a bench, a barrel that no longer shoots sub ¾ or ½ has expired. However, for a defensive carbine set up for targets at 10-100m, a barrel that can shoot 3-4 MOA is still serviceable for that mission. As such the “end of life” is very different among different users. That said, round count itself is not an accurate metric for barrel wear. Barrels, like many other metal parts reach the end of their service life based on heat. So the round count itself is not nearly as relevant as the heat generated by it. As an example, a rifle barrel that is shot very slowly as a hunter might would last a lot longer than a rifle barrel that was used as a defensive training tool with quite a bit faster cadence of fire. There are a number of military videos showing destructive testing on the M4 barrel. In that testing, as an extreme example a M4 military carbine barrel can fail under 1000 rounds under virtually uninterrupted automatic fire. Beyond the mission and cadence of fire, there are other significant variables that effect a barrel’s lifespan; cleaning regimen, natural and environmental elements, ammunition type and quality. All of that said, BCM barrels are manufactured to the Mil-Spec for alloy, dimensions, and tolerance, etc, and as such will last as long or longer than its government issued counterpart.
Order Status
Click the "Account" link at the top right hand side of our site to check your orders status.
It may take 2 to 3 business days to process and ship however, currently over 90% of orders are processed and shipped in less than 2 business days. After a package leaves our facility it is completely dependent on the carrier for delivery time. All carriers offer tracking number, but please note it is not uncommon for a package to miss its scan at a certain hub and the tracking does not update correctly. If the tracking number(s) shows the package is still at a hub, more often than not it did miss the scan and will be updated at the next shipping hub.
Once an order has begun processing or has shipped, the order is no longer editable. Please contact Customer Service for assistance.
Click the "Account" link at the top right hand side of our site to check your orders status.
Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
If a product on our website shows as “in-stock” it is indeed in-stock (on the shelves in the box etc.) and ready to ship. We have noticed that many websites may state a product is in stock but is actually put on back order when your order is placed. This creates confusion for customers. We have tried to create a customer friendly website to avoid this confusion. So if a product shows as “in-stock” on our website, it is in-stock and ready to ship immediately. Once processed, your package would then ship USPS Priority Mail or UPS Ground. If “Out of Stock”, please be sure to sign up for our email alerts.
Lead times and supply lines in the industry have always been erratic, and the current national supply line issues amplify this more now. As such, we do not take back orders or pre-orders. The absolute best way to get notified about products coming back in stock is to please sign up for the “Email me when Back-In-Stock” feature on the product page. You will be notified the moment that product is back in stock.
MY ACCOUNT
Shipping Carriers and Costs can be found HERE.
In order to change any account information, simply log into your account at THIS LINK
Click the "SIGN IN" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Return Information
Bravo Company USA, Inc. offers a 30-day return, refund and exchange policy. You must email Bravo Company USA, Inc. prior to any return to receive a RMA number, [email protected]. All returns must include the original receipt and invoice, along with the billing address, shipping address, contact numbers, contact emails, and RMA number. Returns, refunds, and exchanges will take up to two weeks, not including transit times.
It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. Bravo Company USA, Inc. cannot be responsible for any packages that are lost while being shipped to us. Please note, that USPS Priority mail does not offer tracking capabilities on packages, and they will only initiate a trace on packages after a 30-day waiting period.
Items that are unused and in the original sealed packaging can be returned subject to a 15% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product.
If the packaging has been opened on the unused product, the product can be returned subject to a 25% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product.
Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom configured products, used products, special orders, and items sold “as is” or “used”.
Please also see our Terms & Conditions.
It may take 2 to 3 business days to process and ship however, currently over 90% of orders are processed and shipped in less than 2 business days. After a package leaves our facility it is completely dependent on the carrier for delivery time. All carriers offer tracking number, but please note it is not uncommon for a package to miss its scan at a certain hub and the tracking does not update correctly. If the tracking numbers shows the package is still at a hub, more often than not it did miss the scan and will be updated at the next shipping hub.
International Shipping
We will ship to the US, and US Territories.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Please see our Terms & Conditions for complete details regarding our return policy.
Pricing and Billing
Due to recent changes in sales tax legislation for out of state retailers, Bravo Company USA, Inc. is required to collect sales tax.
Once an order has begun processing or has shipped, the order is no longer editable. Please contact Customer Service for assistance.
Click the "Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s)
BUYER'S GUIDE
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the View Cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Additional Support
Bravo Co. USA
We're happy to answer questions or help you with returns.
Please contact us via the email above as this page is currently in maintenance.
We currently only correspond via email ([email protected]) so that we can more efficiently process a very large number of communications, questions, and provide our customers with the best customer service care. Corresponding via email also allows a continuing conversation to be documented for better customer service and troubleshooting. It also offers the benefit of the ability to add pictures, videos, and/or hyperlinks to our responses to help explain complicated answers to difficult questions, when needed. We reply to virtually all emails within 1 business day or less. Please feel free to reach out to us anytime. Thanks