| Has my order shipped? | |
| Click the "Account" link at the top right hand side of our site to check your orders status. | |
| How long until I get my order? | |
| It may take 2 to 3 business days to process and ship however, currently over 90% of orders are processed and shipped in less than 2 business days. After a package leaves our facility it is completely dependent on the carrier for delivery time. All carriers offer tracking number, but please note it is not uncommon for a package to miss its scan at a certain hub and the tracking does not update correctly. If the tracking number(s) shows the package is still at a hub, more often than not it did miss the scan and will be updated at the next shipping hub. | |
| How do I change quantities or cancel an item in my order? | |
| Once an order has begun processing or has shipped, the order is no longer editable. Please contact Customer Service for assistance. | |
| How do I track my order? | |
| Click the "Account" link at the top right hand side of our site to track your order. | |
| My order never arrived. | |
| Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| An item is missing from my shipment. | |
| Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| My product is missing parts. | |
| Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
| Are items available on your website in stock? | |
| If a product on our website shows as “in-stock” it is indeed in-stock (on the shelves in the box etc.) and ready to ship. We have noticed that many websites may state a product is in stock but is actually put on back order when your order is placed. This creates confusion for customers. We have tried to create a customer friendly website to avoid this confusion. So if a product shows as “in-stock” on our website, it is in-stock and ready to ship. Once processed, your package would then ship immediately USPS Priority Mail or UPS Ground. If “Out of Stock”, please be sure to sign up for our email alerts. | |