|Do I need to create a new account?|
|Yes. Since we moved to a new site, all customer accounts must be remade. All previous customer account data is still available from Bravo Company HQ. More info about the new site HERE: NEW WEBSITE FAQ|
|How do I create an account?|
|1) Click the "Register" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "Account" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
Bravo Company USA, Inc. offers a 30-day return, refund and exchange policy. You must contact (email or phone) Bravo Company USA, Inc. prior to any return to receive a RMA number. All returns must include the original receipt and invoice, along with the billing address, shipping address, contact numbers, contact emails, and RMA number. Returns, refunds, and exchanges will take up to two weeks, not including transit times.
It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. Bravo Company USA, Inc. cannot be responsible for any packages that are lost while being shipped to us. Please note, that USPS Priority mail does not offer tracking capabilities on packages, and they will only initiate a trace on packages after a 30-day waiting period.
Items that are unused and in the original sealed packaging can be returned subject to a 15% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product.
If the packaging has been opened on the unused product, the product can be returned subject to a 25% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product.
Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom configured products, used products, special orders, and items sold “as is” or “used”.
Please also see our Terms & Conditions .
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|